Please use the form above to submit inquiries.
If you are not receiving the email to set your account password, first be sure to check your spam folder. If it is not in there, the email may have failed to deliver and it will automatically retry in 10-15 minutes. However, certain mail domains like @outlook, @aol, & @hotmail have been bouncing our emails. If your email is registered to one of these, please reach out to hello@doron.supply and I will assist you manually.
As of March 28th we have transitioned to a new file download system. If you placed an order before then, you still have access to your downloads - however, they will be accessed differently. All orders now route to a user portal that you may set up an account with to retrieve your past downloads. To do so, head to this link to set a password for your portal account (be sure to use the same email that you originally used on your order): https://portal.doronsupply.com/password/reset Following the setup of your account, you can login here to find your purchase/downloads: https://portal.doronsupply.com/
Be sure to take a look at https://support.doron.supply/, an ongoing documentation of solutions to errors as well as tips & tricks for my products. Please also make sure you read through the installation files and watch the complimentary demo videos for the product(s) at hand which can be found on the respective product page.
In some instances, when you unarchive/unzip an archived (.zip) file, your system may create unreadable duplicates of each file originally zipped ( these files are often marked by an underscore or period in front of the original file name i.e. '._'. ) - All of these duplicate files will be unreadable by your system and therefore you can simply delete them. All of the textures included in the kit will be readable by your system.
After your purchase, you will immediately be sent an email with the download link for the respective product you purchased.
All downloads are zipped, meaning all the files will be in there once unzipped no matter what. If any files are not included, it's intentional. The installation guide included with your order is a general/blanket booklet sent with all downloads, and the files you must install are dependent on the product at hand. For instance, if the product only contains Actions (.atn) & Patterns (.pat) then you only need to install those files, etc. You will not be missing any files.
I host a YouTube channel where I record tutorials for certain concepts within design. If you have a basic knowledge of Photoshop I highly recommend you start there; see the footer links below.
All my assets are open for personal and commercial use once purchased.
These are digital downloads, not physical products. No product is being shipped to you. These exist exclusively in a digital space and are meant for Adobe Photoshop and other image editing programs.
Products such as texture kits can be used on any image editing program that supports formats like .png, .tiff, .jpg etc. - So any texture kit like Worn Plastisol, Printer Noise, etc. can be used by other programs. However, any product that is a template, plugin, action set, or brush set for Photoshop can be read only by Photoshop (e.g. DEPTHTONE, mobChain, VINTONE, etc.)